Terms & Conditions
We have access to many additional items not listed in our on-line catalogue, please call and speak to a Customer Service representative. We will make every effort to meet all your needs. Special orders not listed in this catalogue are not returnable or refundable.
Our website ordering process is secure, but if you prefer not to order over the Internet you can:
Order By Phone:
Fill out the order form, have your credit card number ready & call ( + 61) 3 9533 5556. We are ready to assist you. If all our staff are busy at the time of your call, please leave your name and number so that we can call right back. Once you have left your message we will keep trying until we reach you.
Order By E-Mail:
Add up the cost of your purchases and add the cost of shipping and handling charges. EMail your order with all the appropriate information included as to the method of payment to firstname.lastname@example.org. Be sure to include a phone number where you can be reached.
Shipping & Handling:
Shipping/ Handling charges for delivery inside Australia and outside Australia will be offered at the lowest possible price.
Shipping/ Handling charges are displayed at the checkout within the shopping cart.
International Shipments can be shipped by either Air Parcel Post or EMS Courier or Federal Express. Air Parcel Post is far less expensive but also much slower than EMS or FEDEX. Freight charges with either carrier will vary by weight and destination plus a $5.00 handling fee.
We accept Visa,Bankcard and Mastercard only Orders cannot be shipped C.O.D. or on account. Return Policy:
If returning merchandise:
- We must be notified at the time you received the merchandise ( within two days)
- When we are notified we will give you an authorization number. The item has to be returned within 10 days of the invoice and in perfect condition. Write on the invoice the reason for the return and include instructions telling us what you would like done.
- Absolutely no returns after two weeks.
- There will be a 15% restocking fee on all returns.
- No returns on special orders.
- Shipping costs are not refundable. If there is an exchange, the customer pays for shipping.
- Absolutely no refund credits given without proof of purchase.
- Customers will be notified either by email or phone of the address where returns are to be forwarded.
Prices are subject to change without notice. We will try to keep them as low as possible, passing the savings on to you, our customers.
All prices displayed in the Australian products catalogue are in Australian Dollars and include G.S.T. (10%). If you have any questions, please email email@example.com. We are only too happy to assist.